Feedback and Complaints

    Your voice matters to us.

    Deep listening is at the heart of how we work at Warida. This includes listening when something worked well, when something could have been different, or when something about your experience did not feel right.

    You are welcome to share feedback, a suggestion, a concern or a complaint. You do not need to decide which category your experience belongs to before contacting us. Tell us what you would like us to know, in your own words.

    You can share your feedback anonymously. You only need to provide contact details if you would like us to contact you.

    What would you like to share with us?

    Please choose the option that feels closest to what you would like to tell us.

    Which Warida service is this about?

    Thinking about your experience with Warida

    These questions are optional. Choose the response that best reflects your experience.

    I felt heard and listened to

    I was treated with dignity and respect

    I felt culturally safe

    I felt able to make my own choices

    I understood what to expect from the service

    I felt comfortable asking questions or raising concerns

    Tell us about your experience




    Is there anything you would like us to do in response?


    Contact details, if you would like a response

    You can submit this form anonymously. You do not need to provide any contact details unless you would like Warida to respond to you.

    If you make an anonymous complaint, we will still consider the information you provide. However, not having a way to contact you may limit our ability to ask further questions, investigate some matters or let you know the outcome.



    If you have provided contact details, how would you prefer us to contact you?


    Concerns about counselling or professional practice

    Bianca Stawiarski is a PACFA Registered Clinical Counsellor and practises in accordance with the PACFA Code of Ethics and Professional Conduct.

    If your concern relates to counselling or professional practice, you are welcome to raise it directly with Warida.

    You also have the right to contact PACFA about concerns relating to professional or ethical conduct. You do not need Warida's permission to contact PACFA.


    Read the PACFA Code of Ethics and Professional Conduct


    Learn about PACFA's ethical complaints process

    Your privacy and our policies

    Information shared through this form will be treated respectfully and handled in accordance with Warida's privacy obligations and policies.

    By submitting this form, you acknowledge that the information you provide will be used by Warida to receive, consider and, where requested, respond to your feedback, concern or complaint.


    Read Warida's Terms, Conditions and Policies

    Before you send

    Thank you for taking the time to share your experience with us.

    We will listen.